Customer management

The customer management is a vital task to provide excellent service as an ISP.

The Splynx has taken into consideration every element when dealing with this task and compiled an advanced customer management system that gives you a simple and manageable platform to effortlessly manage your customers.

Our management system consists of 8 main pages for each customer: information, services, billing, statistics, documents, CPE, CRM and Communication. Please take a look at the sections of our customer management module and how they work.

• Adding new customer

  1. Customer information

  2. Customer services

  3. Customer billing

  4. Customer statistics

  5. Customer documents

  6. CPE management

  7. Quotes

  8. Communication (IMAP)

• Search

• Prepaid vouchers

• Maps

Also, it is important to know that tables in this module, like all the others within Splynx, are customizable to display information of your preference. Moreover, you are not limited to the fields available in the system by default. Tables in Splynx can always be adjusted for any purpose to display any available data and additional fields can be created to collect data that you may find necessary and not included in the default fields. Refer to the information provided in the following articles:

• Configuration of table, configuring list view

• Additional fields