Change plan

In this sections, the options for Prepaid (Custom) and Recurring services can be configured.

These settings can be customized for each partner in the system. Simply create a new partner in Splynx, select the necessary partner to work with at the top right corner of the page and set the required settings.

Note: The fields marked with * sign have the different values from original ones (original values are related to Default partner).

The options description:

Prepaid (Custom)

  • Plan change refund - choose the type of refund to be given to customers when performing the change plan, the options are the next: None, Rollover unused date and Rollover unused money;

  • Rollover expiration - specify how many months rollover data is valid for. The options are the following: None, End of period and from 1 to 12 values;

  • Additional fee when changing to a more expensive plan - specify the amount to be charged when a customer switches to a higher cost plan;

  • Additional fee when changing to a less expensive plan - specify the amount to be charged when a customer switches to a lower cost plan.


Recurring

  • Plan change refund - choose the type of refund to be given to customers when performing the change plan, the options are the next: None, Refund unused money;

  • Additional fee when changing to a more expensive plan - specify the amount to be charged when a customer switches to a higher cost plan;

  • Additional fee when changing to a less expensive plan - specify the amount to be charged when a customer switches to a lower cost plan;

  • Create invoice after service change - the available options: During next billing cycle, Immediately till end of active month and Immediately till end of next month

  • Minimum invoice amount - if the total of the new invoice is less than this value, the invoice will not be created