Recurring billing is the best solution for ISPs to charge customers a fixed price on a recurring basis, typically at the beginning of the billing cycle. The Recurring type of billing is selected by default in the Splynx global configuration.
You can set up a recurring billing for a customer in the Customer's Information section, by clicking on Billing type option and selecting Recurring as a type of billing.
Recurring invoices can be issued every month in advance with Prepaid or Postpaid Mode.
The logic around prepaid is, for example, on the 1st of May, Splynx will generate invoices for the period of 1 - 31 of May.
Postpaid means that Splynx will generate invoices on the 1st of May for the period of 1-30 of April.
Customers using the recurring billing type can be set to use Postpaid or Prepaid mode in months. For this, navigate to customer's Billing → Billing config tab.
In Billing settings, click on Payment period drop-down list and choose Postpaid or number of months in Prepaid mode with options to pay up to 12 months in advance.
Select a Payment Method for recurring billing, options available are Cash, Bank Transfer, Credit Card, PayPal, Refill Card and others when installed and configured.
The next step of setting up "Recurring billing" will be to choose Billing day, Payment due and a Deactivation period.
Billing day - the day invoices will be generated automatically.
Payment due - the amount of days after the billing day the customer has to make payments before getting blocked.
Next Block - the number of days the customer has left to make the payments for the invoices.
The status can be in three colors (showing the rest of the days):
Green - there is still relatively sufficient time for the customer to make payment before being blocked. The status 'In the next billing cycle' shows that the customer has already paid for invoices for the current month and has no outstanding payments.
Yellow - shows that a little time remained until the invoices should be paid.
Red - the customer is running out of time and will be blocked soon or the customer has already been blocked.
The administrator can edit the date of charge, it will extend the customer blocking date and it won't affect the current billing settings.
Note: The blocking date is calculating from the first unpaid charge, by editing the date of charge, you just change the date when the invoice was created, it extends the blocking date because the billing due date also applies to the invoice date creation.
- Deactivation period - the number of days after the billing due until the system will automatically mark the customer status as inactive and in our example, we choose the 1st day of the month as the billing day and 15 days thereafter, as the Billing due day. This means that invoices will be generated on 1st day of the month and if the customer fails to make a payment before or on the 15th day of the month, the customer will be blocked and his services will be suspended.
Please note that it is important to enable deactivation period processing under Config → Finance → Automation, for your deactivation period to work as expected:
- Minimum balance - the minimum amount funds to be available in the customer's account after service charges to avoid being blocked, this field is 0.0000 by default.
Please note that although the customer is blocked and their services suspended, the system will still account for the services from a billing perspective.
The system will only stop accounting for customer billing when the status is changed to Inactive.