Default roles and its permissions in detail
On this page we can view the default roles in Splynx with a detailed information about access levels to each of the different modules and features of system.
By default, there are 7 roles in Splynx:
super-administratoradministratormanagerfinancial-managercustomer-creatorengineertechnician
We can create the own role and set the required permissions to it. For the default roles we can only change the Name and Title. The permissions can be changed only for a newly created role in this window.
Also, you can follow the permissions scheme of existing role when creating a new one
The list of default permissions for each of the build-in role:
super-administrator
Administrator account with super-administratorrole has the access to ALL categories and its sub-categories in Splynx by default.
administrator
| DASHBOARD |
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| TARIFF PLANS |
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| CRM |
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| CUSTOMERS |
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| TICKETS |
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| FINANCE |
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| INVENTORY |
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| NETWORKING |
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| MESSAGES |
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| SCHEDULING |
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| VOICE |
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| ADMINISTRATION |
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| CONFIG |
|---|
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| ADD-ONS |
|---|
Administrator account with administrator role has the access to ALL installed add-ons in Splynx by default. |
manager
| DASHBOARD |
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| TARIFF PLANS |
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| CRM |
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| CUSTOMERS |
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| TICKETS |
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| FINANCE |
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| INVENTORY |
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| NETWORKING |
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| MESSAGES |
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| SCHEDULING |
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| VOICE |
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| ADMINISTRATION |
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| CONFIG |
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| ADD-ONS |
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Administrator account with manager role has NO access to installed add-ons in Splynx by default. |
financial-manager
| DASHBOARD |
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| TARIFF PLANS |
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| CRM |
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| CUSTOMERS |
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| TICKETS |
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| FINANCE |
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| INVENTORY |
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| NETWORKING |
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| MESSAGES |
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| SCHEDULING |
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| VOICE |
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| ADMINISTRATION |
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| CONFIG |
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| ADD-ONS |
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Administrator account with financial-manager role has NO access to installed add-ons in Splynx by default. |
customer-creator
| DASHBOARD |
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| TARIFF PLANS |
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| CRM |
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| CUSTOMERS |
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| TICKETS |
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| FINANCE |
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| INVENTORY |
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| NETWORKING |
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| MESSAGES |
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| SCHEDULING |
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| VOICE |
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| ADMINISTRATION |
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| CONFIG |
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| ADD-ONS |
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Administrator account with customer-creator role has NO access to installed add-ons in Splynx by default. |
engineer
| DASHBOARD |
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| TARIFF PLANS |
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| CRM |
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| CUSTOMERS |
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| TICKETS |
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| FINANCE |
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| INVENTORY |
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| NETWORKING |
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| MESSAGES |
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| SCHEDULING |
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| VOICE |
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| ADMINISTRATION |
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| CONFIG |
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| ADD-ONS |
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Administrator account with engineer role has NO access to installed add-ons in Splynx by default. |
technician
| DASHBOARD |
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| TARIFF PLANS |
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| CRM |
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| CUSTOMERS |
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| TICKETS |
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| FINANCE |
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| INVENTORY |
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| NETWORKING |
|---|
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| MESSAGES |
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| SCHEDULING |
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| VOICE |
|---|
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| ADMINISTRATION |
|---|
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| CONFIG |
|---|
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| ADD-ONS |
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Administrator account with technician role has NO access to installed add-ons in Splynx by default. |
Note:
If it's necessary to change the default roles' permissions (except super-administrator one), you can do it on Admins and permissions menu for specific administrator account.