3CX add-on

3CX is the add-on module designed for the integration your Splynx with 3CX service via the server-side CRM integration engine and its own API. 3CX add-on simplifies the calls management in Splynx, as a result, we have a complete call history in relation to the specific customer, it's possible to listen, download the recorded files, add the comment to the call, to link/unlink call to the ticket etc.

Important IMPORTANT: To use the CRM Integration module, you should have the 3CX Professional license level.

Note NOTE: 3CX server is required to be installed on separate/cloud server.

Suggested More information you can find using these links:

To install the add-on use one of the two methods: via CLI on the Splynx server or via the Splynx Web UI.

To install the add-on via CLI, the following commands can be used:

apt-get update  
apt-get install splynx-3cx

To install the add-on from the Web UI:

Navigate to Config → Integrations → Add-ons:

Find there the splynx-3cx add-on and click on the install icon in the Actions column of the table

Then, click on the OK, confirm button to begin the installation process

Once the installation process has completed, all configurations for the add-on can be found in Config → Modules → List, simply click on the necessary icon of the module and you will be able to change settings of the add-on

In add-on configuration you can set the absolute path to the record's folder, by default it's /var/lib/3cxpbx/Instance1/Data/Recordings/.

Using the 3CX module

After add-on installation in your Splynx system will be created the API key and its secret (an Unsecure access is enabled by default) with such permissions:

Customer: Add, View; Customer notes: Add
Leads: Add, View; Leads notes: Add

And, in Config → Integrations, you can find the 3CX section

with the link to download the generated XML configuration file - splynx.xml. It has a specific structure that is used for integration purposes.

Suggested Suggested read: CRM Template XML Description.

Save the XML file, it will be used for the CRM integration procedure. Note, to use this module, you need to have the 3CX Professional license level.

Let's perform the first time configuration of the 3CX system:

  1. Sign up on the 3CX web page with preferred price choice

  2. Choose the location for the 3CX system, write down your license key and follow the required installation steps. Open the IP of the machine 3CX is installed on followed by port 5015 in a browser, e.g. https://:5015. The 3CX Web Configuration Tool guides you through important network and security settings.

Check the following links for more details:

  1. Once the 3CX system installation has finished, open the 3CX Management console via https://:5001

  1. In order to connect Splynx to the 3CX server, please execute one by one the commands which are listed in Config → Integration → 3CXon the the server with 3CX system.

Example of commands
sudo su
adduser splynx
cd ~splynx
mkdir .ssh && cd .ssh
touch authorized_keys
echo "ssh-rsa rsa_key_value= splynx@base" >> "authorized_keys"

The permission and owner to .ssh folder should be the next drwxr-xr-x 2 root root 4096 Sep 15 08:40 .ssh.

Type the IP address or domain name of your 3CX system in Domain or IP field and press the Test Connection button to check the connection. Press Save button in order to save the entered IP address or domain name.

  1. To upload your XML file to 3CX system, click on Settings → CRM Integration and follow the required CRM integration steps as shown on the screenshots.

  • Click the Add button to upload the XML file:

  • After that, fill in the API Key/Secret/URL values in the required fields:

  • Then, scroll down and enable the Call Journaling and Contract Creation option blocks:

  • And press the Test button to check the CRM configuration.

  • To check the creation of contacts, try dialing a number and click on the Contacts item on the sidebar and enter the phone number to search in CRM:

Suggested More information about the integration can be found on the following link: https://www.3cx.com/docs/crm-integration/

  1. Install iOS, Android or Windows app, navigate to your 3CX Web Client via https:///webclient, log in using the extension number and password from your email letter and click on Activate your 3CX Browser Extension, in the top left-hand corner of the Web Client click Allow Notifications to enable desktop notifications, you will see the blue phone icon in the extensions bar in your browser. Click on the icon to open the Browser Extension pop out window. Now you can quickly and easily make and receive calls from your desktop without needing to open the full Web Client. Moreover, you can call to customers directly from Splynx.

The calls history with its directions can be found in customer's profile, Communications tab

The player to listen the call will be visible if the add-on receives voice_file_url value. In case we use the 3d-party add-on that receives only recording_url, the link (Recording: ) to listen/download the file will appear instead.

To each call item in the list the description message can be added, the call can be link to the existing ticket in Splynx, if the ticket is closed, it will be reopened automatically.