Capped plans and Top-Ups
CAP is a feature that allows ISP to provide Internet services with monthly limitation of data and charge customers for additional data.
The advantage is that customer can pay more to extend his CAP using the tool Top Up. Administrator designs Top Up plans that are avaliable for customers in addition to their regular Internet plans.
First of all, you should enable the CAP module in Config → Integrations → Main Modules.__
1. CAP configuration
To configure CAP policies go to Tariffs → Internet, and then choose selected plan and click on FUP button. A new window will appear there called CAP.
There are 3 configuration boxes in CAP: Monthly limits (CAP), Top Up Plans and Notifications.
In first box (Monthly limits (CAP)) we can set how much data (in KB, MB, GB or TB) customer is able to consume in Internet plan. It can be dowload, upload or bidirectional usage. When the CAP monthly data are used, Splynx automatically blocks user or reduce his speed according to the configured percentage level.
Also, you can disable daily or weekly limits set on FUP or enable the Rollover mode. Rollover means that unused monthly data of the CAP will be moved to the next month.
In the second box you can find the Top Up Plans configuration. These plans are for the usage when monthly data of CAP is fully used. Customer pays for a Top Up and then he received more data to use.
You can set validity of Top Up data. It can be unlimited or set to several months. Also, there is an option Add Top Up to the customer invoice.
Very useful option is to Load plans from other tariffs, meansyou can configure Top Up plans once and then just copy the settings to all your tariffs.
The third is the Notification box, which inform customer by email or SMS about monthly usage, Top Up data usage or Top Up actions.
Also, it is possible to load notifications that we have created in other plan.
- Source means the counter or action that we want to notify our customer about.
- Monthly limit - the data included in CAP,
- Top Up usage - notify customer when certain % of his the top-up is spent
- Top Up action - notify when top-up was added to customer's account
- Auto Top Up - send a notification when customer's account data were automatically added by Splynx.
You have to write a subject and customize the message clicking on Edit message. There you can also load a template you have created in section Splynx → Config → Tempates.
To check, if the email or notification is working correctly, you can view the email log clicking on Administration → Logs → Email.__
The same verification is available for SMS messages in Splynx → Administration → Logs → SMS.
Splynx works with 3 types of Top-up:
A. Administrative top-up
B. Customer portal top-up
C. Auto top-up
A. Administrative Top-up
In first case, go to Customers → List and choose the customer you want to add the Top Up. There is a CAP Top-Up section at the bottom right corner of the Information window. By clicking on Top-Up button below the section a new window "Add CAP to Customer" will be open that is asking for a service and Top up plan. Administrators can have rights to add custom top-up, it means they can define the Data to top up and the price of singe top-up.
When we create a Top-Up for 1 GB we can see that 1GB of data were added to customer's account. The transaction is on the list and we can proceed charging for generating the invoice.
As we have enabled the option "To invoice" in the Top Up transaction, the Top-up appears on invoice PDF:
B. Customer portal Top-up
In second case customer can order a top-up on a portal. The administrator configure in Splynx the permissions and options customers will have. This configuration is on Config → Main →__ Portal. There are two boxes with some options for customer's Top Up:
You can enable Top-Up and edit Auto Top-Up settings. Auto top-up permissions shows if client can enable/disable auto top-up and if he can choose from top-up plans. Also there is an option to allow the customer to change the maximum amount of auto top-ups per month.
To enable Manual Top-up from portal, select which type of document will be created when customer tops up from the portal. Pay before means that customer will not get the top-up data until he pays the invoice.
When customer enters Portal, he clicks on Services → Top Up where will be top-up options for automatic and/or manuall top up.
In Manual Top-up customer should choose the plan and add a top-up.
Then in Statistics customer can see the amount of traffic in the bar. Also his actual top-up data is displayed.
In case if administrator sets the option Pay Before Top-Up, the data will be available after customer pays for it.
So, the invoice is paid and additional 1GB data is added now.
C. Auto Top-up
Inside the CAP window in customer information we can enable auto top-up.
Then we define the auto top-up plan and number of top-ups per month.
Transfer usage to new service means that Splynx will transfer unused data between plans in case when customer changes his plan.