Change service in the charged period
Sometimes you need to change service, but old service is already charged and the system does not allow you to do this for a current month, only for the next month.
For solving this issue you have to go through the next steps:
- Cancel last charge using the button on the customer's billing tab:
- Now you can change the desired service. So, go to the 'Services' tab and change it using "Change plan" button.
- Last step, you have to charge customer again. In this case, please, use "To charge & Invoice" button on the same billing tab:
Attention! All the steps above are for recurring billing customers only.