File manager

File manager in Config → System can be used mainly for adding an image file in templates and also for adding/changing a logo in the Admin page or Customer portal of Splynx.

Settings

How to create/change logo on your Splynx server via File manager.

First of all, upload your Logo (image file) onto Splynx via the admin panel in Config → System → File Manager.

Upload file

The uploaded file will appear in the list of files in the File manager table.

File Manager

You can edit or delete the file by clicking on either of the icons or in the Actions column of the table.

Select file for uploading

The second step is to copy the Public link of the uploaded file by clicking on the Info icon in the Actions column of the table.

File info

Thereafter, navigate to Config → Main → Preferences and insert/paste the link into the Administration portal logo field or Customers portal logo field, depending on the page logo you wish to change.

Config -> Preferences

Save the changes, refresh the page and the new logo will appear.

Logo

How to add an image file to templates.

You can add an image to your templates on the system.

Please note that when adding image files to internal templates you will have to copy the Link for templates and for adding the image to external templates (e.g. Customer portal template), you have to copy the Public link.

  • First of all upload your Logo (image file) onto Splynx via the admin panel Config → System → File Manager.
  • Copy the Public link by clicking on the Info icon in the Actions column of the table.

File info

Thereafter, navigate to Config → System → Templates and select the template you'd like to add the image/logo to.

Templates

Click on the Edit icon and insert the link into the code of the message in the position you would like the image/logo to appear.

Edit template

To test the functionality or view the result of what the template will generate navigate to Support → Messages to send a message to the customer: select a customer and the option to Send the message to the Customer portal or Email, load the "Customer portal example" or the relevant template from the list of templates and send it.

Load data from template

In the Customer portal, the customer will see the message you have composed in the template, as per our example the customer will see the following message:

View message