Ticket notifications

Config -> Support -> Ticket notifications

Notifications icon

You can enable/disable sending of certain notifications to admins/customers here. Email templates can also be updated here and subject of the notification.

These notifications can only be sent via Email.

Sender must be configured under Config->Support->Tickets->Tickets

Notifications list

Ticket received (message to customer) - sends an email to the customer when we've receive a ticket;

New ticket (message to admin) - sends an email to the admin when a new ticket is created;

New ticket (message to customer) - sends an email to the customer when a new ticket is created;

New message (message to admin) - sends an email to the admin when a new message is added in the ticket;

New message (message to customer) - sends an email to the customer when a new message is added in the ticket;

New note (message to admin) - sends an email to the admin when another admin adds a note to the ticket;

Ticket assigned (message to admin) - sends an email to the admin when a ticket is assigned to them;

Ticket assigned (message to group) -sends an email to the group when ticket assigned to the group. Groups can be added/removed under Config -> Support -> General ticket configuration -> Ticket groups;

Ticket closed (message to admin) - sends an email to the admin when a ticket is closed;

Ticket closed (message to customer) - sends an email to the customer when a ticket is closed;

Ticket opened (message to admin) - sends an email to the admin when a customer opened a ticket;

Ticket opened (message to customer) - sends an email to the customer when an admin opened a ticket;

Edit templates

Template bodies can be edited using TWIG and variables for templates.

Edit template

Template bodies can be loaded from another template using the drop-down list to select a template and clicking on "Load" to populate the body with the selected template's content, then click on "Check code" to verify that all is correct, thereafter, simply "Confirm changes".