Ticket notifications
Config -> Support -> Ticket notifications
You can enable/disable sending of certain notifications to admins/customers here. Email templates can also be updated here and subject of the notification.
These notifications can only be sent via Email.
Sender must be configured under Config->Support->Tickets->Tickets
Ticket received (message to customer) - sends an email to the customer when we've receive a ticket;
New ticket (message to admin) - sends an email to the admin when a new ticket is created;
New ticket (message to customer) - sends an email to the customer when a new ticket is created;
New message (message to admin) - sends an email to the admin when a new message is added in the ticket;
New message (message to customer) - sends an email to the customer when a new message is added in the ticket;
New note (message to admin) - sends an email to the admin when another admin adds a note to the ticket;
Ticket assigned (message to admin) - sends an email to the admin when a ticket is assigned to them;
Ticket assigned (message to group) -sends an email to the group when ticket assigned to the group. Groups can be added/removed under Config -> Support -> General ticket configuration -> Ticket groups;
Ticket closed (message to admin) - sends an email to the admin when a ticket is closed;
Ticket closed (message to customer) - sends an email to the customer when a ticket is closed;
Ticket opened (message to admin) - sends an email to the admin when a customer opened a ticket;
Ticket opened (message to customer) - sends an email to the customer when an admin opened a ticket;
Edit templates
Template bodies can be edited using TWIG and variables for templates.
Template bodies can be loaded from another template using the drop-down list to select a template and clicking on "Load" to populate the body with the selected template's content, then click on "Check code" to verify that all is correct, thereafter, simply "Confirm changes".