Ticket canned responses

Config -> Support -> Ticket canned responses

canned responses icon

Quick replies for tickets can be added here. Specific text which you use frequently can be added to canned responses and by clicking on just 2 buttons, this text will be loaded to the ticket message.

groups

Using groups can help you, sort responses by topics for faster and easier locating.

Simply click on the "+" icon on the canned responses tab to add a new response.

add response

After adding a response, you will see it in your of list responses.

responses list

Thereafter these canned responses can be used in ticket replies:

reply with

By clicking on a canned response, it will load the content of the canned response which will save you valuable time.