Admins and permissions
The administrators' table in administration displays a full list of all administrators using Splynx, their admin login's, full names, roles, phone numbers and other information relevant to the administrator.
You can easily filter administrators to display the list by partners using the partners filter at the top right of the table.
You can export via print, copy or saving the list of admins in PDF and/or CSV file formats by clicking on the export
Adding an administrator
To add a new administrator, click on the Add icon in the top right corner of the page and a window will appear with the following fields to enter the relevant details of the administrator :
Admin login - type the login of the administrator
Password - type or generate the password of the administrator
Two-factor authentication - disables/enables two factor authentication for the administrator
Full name - specify the full name of the administrator
Email - specify the email address of the administrator
Phone - specify the phone number of the administrator
Timeout - specify the timeout interval for login sessions in seconds
Role - assign a role to the administrator: Administrator, Customer Creator, Financial Manager, Manager, Super Administrator or a custom role you have created
Router access (radius) - specify the permissions to routers for the administrator: None, Read, Write, Full
Send emails from my name - enables/disables sending of emails from the administrators email, overrides system email configuration.
Partner - select a partner to associate the administrator with
Editing an administrator
To edit and administrators details, click on the edit icon
Changing permissions for the new administrator
To change the permissions of an administrator, click on the permissions icon
Main fields available for changes :
By clicking on each field you will be able to change particular permissions for different subcategories of that field.
By clicking on the helpdesk icon
There are 3 scopes you can assign an administrator to:
- Global - selecting this option will give the administrator access to all tickets on the system.
- Group - selecting this option will limit the administrator to a specific group which you will have to specify upon clicking this option.
- Restricted - restricts the administrators access to the tickets which are assigned to them.
Deleting an administrator
To remove an administrator account from the system, click on the trash
It is possible to view all the operations executed by each Administrator by navigating to Administration → Logs → Operations. If you click on the details
There is a way to limit the access to information for admins in Splynx by selecting only one partner, so the administrator will only be able to operate with all information associated with one particular partner. Click on the Edit icon
You can also change permissions for adding, editing or deleting partner (s) for the particular administrator by clicking on the permissions