Splynx remote support

This package is designed to simultaneously solve two issues:

  1. Secure remote access for technical support. This simplifies the service when you contact us with questions.
  2. –°reating backup copies in the cloud, which can be very useful in case of loss or damage to local data.

During the installation of packet, the user splynx-remote-support will be added to the server as a UNIX user and as a administrator of Splynx. For this user, two-factor authentication is enabled, and the password is regularly changed, in order to exclude password bruteforce.

In order not to transfer your data over the Internet, the package uses OpenVPN to create a private encrypted tunnel between your server and our cloud.

The advantage of this approach is that you do not need to share the server, you can limit SSH or web access at your discretion. For maintenance, it's enough to allow traffic inside our tunnel.

Installation can be performed in 2 ways:

Web-based installation

Open Config -> Add-ons

Click the install button for splynx-remote-support

Confirm the installation process

Wait for confirmation that the addon was correctly installed

Check in Config -> Add-ons

Installation using the command line

To install, run

apt-get update && apt-get -y install splynx-remote-support

After installation, you can test the tunnel using the ping command:

op@splynx22:~$ ping                                                                          
PING ( 56(84) bytes of data.                                                     
64 bytes from icmp_seq=1 ttl=64 time=49.0 ms                                                
64 bytes from icmp_seq=2 ttl=64 time=49.2 ms                                                

Please don't remove these users, and don't close SSH and WEB TCP ports in firewall on OpenVPN interface.